Privacy Policy
Privacy and Personal Data Protection Policy
Our company, Latitud 0 Viajes Creativos Creatur S.A., processes the personal data of our customers through both automated and manual systems, including email, computer applications, paper documentation, and others. This is done to manage service requests made through our website, whether via a contact form, any other online form, or by email. It enables us to stay in touch with customers to ensure the effective delivery of contracted services, manage after-sales services, and handle potential claims.
Users may browse our website without identifying themselves or disclosing any personal information. However, once personal information is provided, the user ceases to be anonymous to us and becomes a recognized USER. From that point, their data is classified as confidential information.
Some principles you should know:
For Latitud0 is a priority the respect and protection of users’ personal data, so your rights are guaranteed.
We are committed to providing a safe and trustworthy environment, and we take your privacy seriously. Here are our guiding principles:
- We only collect the personal information necessary to deliver the services you request from us.
- Your information is never shared with third parties, except to comply with legal obligations or with your explicit consent.
- We will only use your personal information for the purposes outlined in this privacy policy.
This Privacy Policy may change to reflect legislative or self-regulatory requirements. Therefore, we recommend revisiting it periodically. The policy applies to users who choose to complete any of our forms where personal data is collected.
Legal regulations to which Latitud 0 Viajes Creativos Creatur S. A. is subject to.
Latitud 0 complies with the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons (GDPR) regarding the processing of personal data, as well as with the Organic Law on the Protection of Personal Data of the Republic of Ecuador of 26 May 2021.
Responsible for the processing of your personal data
- Responsible: Latitud 0 Viajes Creativos Creatur S.A.
- RUC: 1791131843001
- Address: Valladolid N24-353 y Vizcaya
- E-mail address: gerencia@latitud0.com
- Phone: +593 22547921
In accordance with the provisions of the Organic Law on the Protection of Personal Data, any personal information you submit through our web portal or communication channels will be classified as “Latitud 0 User Data.” We have implemented all necessary technical and organizational security measures as required by current legislation to ensure its protection.
Data hosting
The data you provide will be in the physical servers located in Latitud 0 offices and in the One Drive or “cloud” where the information of the whole company is stored and backed up and to which each employee has access depending on their needs.
How long will your data be retained?
The personal data provided will be retained as long as there is mutual interest in delivering our services. Once it is no longer necessary for this purpose, the data will be securely deleted using appropriate measures to ensure its complete destruction.
Accuracy and veracity of the data
As a registered user, you are solely responsible for the accuracy and correctness of the data you submit, exonerating Latitud 0 from any liability in this regard. The user agrees to provide complete and correct information in the registration form.
Acceptance and consent
The registered user confirms that they have been informed of the conditions regarding the protection of personal data, and hereby accept and consent to the processing of such data by Latitud 0, in accordance with the terms and purposes outlined in this privacy policy.
Applicable law and jurisdiction
The applicable law in case of dispute or conflict of interpretation of the terms that make up this Privacy Policy, as well as any matter related to the services of this website, will be the Ecuadorian law, expressly stating the parties to the jurisdiction that corresponds to them, and submitting to the Courts and Tribunals of Quito, Ecuador.